Matahari999 Privacy Policy – Transparent and Comprehensive Personal Data Protection for Malaysian Players

matahari999 respects the privacy of every individual who uses our platform. This Privacy Policy applies to all personal information collected through the matahari999 website, mobile application (if available), and all our official communication channels including email and live chat.

We understand that Malaysian players place a great deal of trust in us when they share their personal information — from phone numbers and email addresses to financial transaction details via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u (FPX), and CIMB Clicks. We take that trust seriously and do not take it for granted.

This Policy is prepared in accordance with the guidelines of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. Any enquiries relating to this policy may be directed to the support team matahari999 at any time.

matahari999 collects information from you through several means — directly from you during registration, automatically as you use the platform, and occasionally from legitimate third-party sources. Below is a detailed breakdown of the types of data we collect:

We do not collect sensitive information such as biometric data, medical records, or political views. All financial data collected is processed through secure payment channels and is not stored in plain text format on our servers.

Every piece of information matahari999 collected from you serves a clear and legitimate purpose. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your member account, including the login process, security checks, and identity verification (KYC).
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks, and securely handles winnings withdrawals.
• Service Delivery: Gives you access to all casino games, baccarat, slots, Live Casino, EPL Sports Betting, Malaysia Super League, badminton, e-sports, and every other game available on matahari999.
• Customer Support: Helping you resolve any technical issues, account enquiries, or complaints via live chat and email.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised access to your account.
• Experience Personalisation: Personalising game recommendations, promotions, and platform content based on your preferences and playing habits — so your experience on matahari999 stays relevant and enjoyable.
• Marketing Communications: Sending information about new promotions, bonuses, and special offers via email or in-platform notifications — you may unsubscribe at any time.
• Legal Compliance: To meet the legal and regulatory obligations applicable to matahari999's operations, including anti-money laundering reporting requirements.
• Platform Enhancements: Analyses aggregated usage data (without identifying individuals) to improve the performance, design, and features of the matahari999 platform.

matahari999 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is our absolute commitment. However, there are limited circumstances in which we need to share your data with certain parties:

• Payment Service Providers: To process deposits and withdrawals, the necessary transaction details are shared with payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and banks via FPX. These providers are subject to their own privacy policies and are not permitted to use your data for any other purpose.
• Game Providers: Usernames and game session data are shared with third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI) to enable access to their games. Full identification details are not shared.
• Technical Service Providers: Companies that support the technical operations of matahari999 — such as cloud hosting, analytics, and cybersecurity — may have limited access to data necessary for carrying out their functions. All such parties are bound by strict confidentiality agreements.
• Legal Authorities: Where required by law, court order, or regulatory authority directive, matahari999 will disclose the necessary information. We will endeavour to notify you in advance where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or asset sale, member information may be transferred as part of that transaction. You will be notified before any such transfer takes place.

In all of the above situations, matahari999 ensures that all data recipients comply with data protection standards equivalent to or higher than those we maintain ourselves.

Protecting members' personal and financial data matahari999 is a responsibility we take very seriously. We have implemented a range of technical and organisational security measures to prevent unauthorised access, loss, alteration, or disclosure of your data:

• 256-Bit SSL Encryption: All communications between your browser and matahari999's servers are secured with 256-bit SSL/TLS encryption — the same level of security used by Malaysia's leading banking institutions, including Maybank and CIMB.
• Data Encryption at Rest: Sensitive information such as passwords and identification card numbers is stored in an encrypted format using one-way encryption algorithms. No one — including matahari999 staff — can view your password in its original form.
• Internal Access Controls: Only matahari999 staff who require access to specific data in order to carry out their responsibilities are granted permission to do so, in accordance with the principle of least privilege.
• Continuous Monitoring: The matahari999 security team monitors our systems around the clock to detect any unusual activity or intrusion attempts.
• Regular Security Audits: The matahari999 platform undergoes regular penetration testing and security audits conducted by accredited independent firms to ensure there are no exploitable vulnerabilities.
• Data Backup: Member data is regularly backed up to a separate, secure location to ensure service continuity and data recovery in the event of an unexpected incident.

Although matahari999 takes all reasonable steps to protect your data, no system is 100% immune to cyber threats. That is why your role matters too — keep your password confidential and report any suspicious activity to us immediately.

Website matahari999 uses cookies and similar tracking technologies to enhance the user experience, understand usage behaviour, and ensure the platform functions properly. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and authentication. These cookies cannot be disabled as they are essential for the platform to operate.
• Performance Cookies: Collects information about how visitors use our website in aggregate form without identifying any individual. This data helps us improve platform performance.
• Functional Cookies: Allows the platform to remember your preferences such as your chosen language, display settings, and login information (if you choose to be remembered).
• Analytics Cookies: Used to understand how players interact with our platform — which pages are visited most, how long is spent on them, and the most common navigation paths.

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform matahari999 and your gaming experience.

matahari999 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law:

• Active Account Data: Retained for as long as your account remains active on matahari999. If your account is inactive for more than 180 consecutive days, we may archive your data.
• Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian financial and anti-money laundering legal requirements.
• KYC Records: Retained for a minimum of 5 years after account termination, in line with regulatory compliance requirements.
• Customer Support Records: Retained for 2 years after case resolution for reference and service improvement purposes.
• After Account Termination: Data that is no longer required for legal or operational purposes will be deleted or anonymised within 90 days of account termination.

Primary server matahari999 are located in secure data centres. Where data needs to be transferred across international borders (for example, to cloud service providers), we ensure such transfers are safeguarded by appropriate data transfer agreements and equivalent protective measures.

As a member matahari999, you have certain rights regarding your personal data, which we respect and facilitate. You may submit a request relating to these rights to our support team at any time:

To submit any request relating to the rights above, please contact the support team matahari999 via email at support@matahari999.click with the subject line "Privacy Rights Request". We will process your request within 30 business days and inform you of the outcome.

matahari999 is an online entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from minors under the age of 18.

If we discover that a person under the age of 18 has registered an account on matahari999, we will:

• Close the account immediately.
• Deleting all related personal data within 48 hours.
• Refunding any deposits made, following the completion of an investigation.

If you believe that your child or any minor has registered on our platform, please contact the support team matahari999 immediately so that the appropriate action can be taken.

Platform matahari999 may contain links or integrations to third-party services such as game providers, official social media channels, or customer communication channels. This Privacy Policy applies only to information collected directly by matahari999.

When you access third-party services through our platform, the privacy policy of the respective third party applies to any information they collect. matahari999 is not responsible for the privacy practices of any third party and encourages you to read their privacy policies before sharing any personal information.

Game providers integrated with matahari999 has access to usernames and game session data only — not your financial or full identification details. All providers undergo a preliminary review by our security team before any integration is carried out.

matahari999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. Each new version will carry an updated date at the top of this document.

If there are any material changes — for example, changes to how we use your data or sharing it with new third parties — we will notify you through:

• A notice will be prominently displayed on the matahari999 homepage at least 14 days before any changes take effect.
• Notification email to all registered active members.
• An in-platform notification upon your next login.

Continued use of the platform matahari999 after the amended Privacy Policy takes effect will be considered your acceptance of the updated policy. If you do not agree with any of the changes, you have the right to close your account before they take effect by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by matahari999, our team is ready to assist:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the matahari999 website. Our average response time is under 2 minutes.
• Email: support@matahari999.click — please use the subject line "Privacy Policy Enquiry" for a faster response. We aim to reply within 24 hours.

Support team matahari999 operates in both Malay and English at all times. Every privacy enquiry received is logged and handled by individuals trained in data management and privacy.